One of the major obstacles in business is how to use the advanced Messenger software as a contact management tool for your customers. Although it may be fairly simple, there are still several things you need to know and implement. Some can be quite technical, while others require a little bit of experience.
First of all, make sure you recognize that your incoming customer or client cannot send friend requests to other people. Many times, they want to do so, but since they do not have the "approval" status, they cannot initiate the request.
So, how do you develop a Messenger bot for your business? There are some basic approaches, like giving your user an access code for messaging, or requiring a smart phone to send a friend request. Regardless of the approach, it must be clearly understood by your customer that they will not be able to send friend requests unless you add the approval status.
You also need to recognize that your customer won't be able to accept a friend request unless he has the approval status. Therefore, what should you do? Build a system where your customer can apply for a friend status.
You might also build a system where multiple users can get access to the system. This way, everyone who uses your business can be granted access without having to be on the same team. This way, you will be able to see who has permission to use the system, and then determine who is allowed to send a friend request.
You also need to understand the various capabilities that Facebook Messenger provides. Each application has its own special set of capabilities. For example, a video chat application has different options than an application that allows you to send and receive text messages. Again, all applications have similar functionality.
A good Messengerbot should already have a basic understanding of the Facebook Messenger application, and the services it offers. Your customer can then make requests to your bot, and a response should be given.
It's important that you understand what the business is trying to accomplish when it comes to Messenger. For example, if your business specializes in food delivery, then you should design a Facebook Messenger Bot that can receive a friend request from a business that specializes in foods. Afterward, it should respond with the best foods from the area.
Another example is a Bot that delivers deliveries. Although this bot should deliver items, it should also respond to a call for service for someone in need of your service. By using your phone, you can notify this person when you need help.
Then, whenever someone needs a delivery, the customer just has to call the bot and tell it where they want the item delivered. Your bot will respond to the call by sending them to your delivery service. If they have requested a delivery, your bot will have a list of available delivery locations and will call them directly.
Many applications also allow you to "check in" by entering a code, which is an API key. This will allow your bot to receive notifications from your Messenger Bot. A good example is the Linked In Bot, which allows you to send a request and get notifications when your phone is checked in at a company.
Building a Messenger Bot is really easy. The only thing you have to do is decide what your end result will be. If you are using a Messenger Bot for a company, then your end result will be a customer experience that will give them the freedom they desire to communicate with you.